Privacy Policy - The Swiss Hemp

The principles of protection and respect of your personal data on Theswisshemp.com :

Theswisshemp.com is a company processing personal data and is therefore subject to the provisions of the legal framework of the GDPR in its capacity as data controller. In this context, we undertake to

  • Not to transmit personal data where the recipient is identified as having an insufficient level of protection and security
  • Make information available to our customers about any subcontractors or partners that may process personal data
  • Implement high security and protection rules to provide a high level of security for personal data
  • Alerting our clients as soon as possible in the event of a data breach or security risk.
  • As a user of the company's services Swiss Nature Care Ltd. you can change your personal data from your customer account.
  • If you wish to delete your customer account, you can also perform this action (note that this action is irreversible, you will lose access to your order history, your loyalty points, your promotional codes... But it will be possible to create a new customer account) from your customer account.
  • It is possible to export your personal data from your customer account.
  • For any other request to access, obtain, rectify or delete your personal data, we invite you to [email protected]

Introduction 

This page describes the principles with which c collects various types of data about its customers. This page details the commitments regarding the security and data protection policy of Theswisshemp.com in order to respect your privacy as much as possible.

Definitions

In order to avoid inaccurate interpretation, here are some elements for understanding the terms used:

  • Personal data: any information relating to an identified or identifiable natural person is deemed to be an "identifiable natural person" if it can be identified, directly or indirectly.
  • Processing: any operation or set of operations which is performed upon personal data or sets of data, whether or not by automatic means (collection, recording, transmission, storage, keeping, retrieval, consultation, use, linking, segmentation, etc.).

How do we collect data about you?

The collection of your personal data (such as your name and contact details) is most often based on your customer relationship with us. It may also arise from any other relevant relationship with us. For example, we collect data when you perform actions on our services: by registering as a user of our site, by using the services of Theswisshemp.com or by providing us with other information.

When using the services Theswisshemp.com or when you communicate with us, for example by making a call, creating your customer account or sending an e-mail, identifying data is stored in our systems for the use of the services.

When you visit the Theswisshemp.com or load pages, you leave us various types of anonymous browsing data, such as your IP address and browsing history. The operation of the services is based on the use of cookies.

We may record your calls to customer service so that we can verify the actual discussion, if necessary.

We also collect data from potential customers when they enter competitions, prize draws or customer events.

What data do we collect?

This data includes your full name, address, telephone number, email address, date of birth, direct marketing information and consent, company contact information, company name, information provided by you, customer classification information, order, delivery, agreement and billing We store what can be connected to you.

The data created and collected during the communication includes information about the communicating parties, the time of the connection, routing information, the data transfer protocol, the connection format and location information.

When browsing the Internet, "measurement data" is collected with the help of cookies. This data cannot be associated with a person.

The customer information we collect helps us to personalise and continually improve your shopping experience on the Theswisshemp.com. We use this information to process orders, deliver products and services, process payments and communicate with you about your orders, products, services and promotional offers, maintain and update our records and thus your accounts with us, provide you with content such as wish lists and customer reviews and recommend products and services that may be of interest to you. We also use this information to improve our shops and websites, to prevent or detect fraud or abuse of our website and to enable third parties to perform technical, logistical or other functions on our behalf.

List of the types of information we collect :

Information you give us

We collect and store any information you provide to us via our website or other means. You may choose not to provide us with certain information, but this may limit the use of our services. We use the information you provide to us to, among other things, respond to your requests, personalise your future purchases, improve our services and communicate with you.

Information collected automatically :

Whenever you contact us, we receive and store certain types of information. Like many other websites, we use "cookies" and obtain certain types of information when your browser accesses the Theswisshemp.com or to advertisements and other content posted on other websites by Theswisshemp.com or on its behalf.

E-mail information :

To maximise the usefulness and interest of our e-mails, if your computer allows it, we frequently receive confirmation of e-mails sent by Theswisshemp.com that you have opened. If you do not wish to receive e-mail from us, please contact us.

How do we manage your information?

Please note that the staff of Theswisshemp.comWe are committed to secrecy when processing your personal data and the data of other group companies and their subcontractors.

We maintain the confidentiality of your data and ensure that it is only used for pre-defined purposes.

Your data is processed for the purpose of producing and delivering the agreed communication and other services, developing the services, invoicing, providing you with the best and most comprehensive service possible, and informing you about our services.

We also use your data for customer communication, such as sending information about our services and for direct marketing purposes.

We also use the data for customer profiling using billing, usage amounts, length of customer relationship and external classifications. We use both summary usage data and person-specific data to create target groups for marketing.

We process the data of our potential customers for direct marketing purposes.

We endeavour to ensure that the customer's details are up to date and correct.

We delete obsolete and unnecessary data where possible.

We protect all your data through personal, task-based access rights and prevent third-party access to the data.

Where do we send your data?

We will only submit your data to the extent permitted by applicable law and as indicated in the file description to the authorities and other telecommunications companies.

When we use subcontractors, we sign a security agreement with them that also covers the use of your data. We are also responsible for such handling on your behalf.

The data protection principles of Theswisshemp.com :

The purpose of this data protection policy is to describe the principles and practices we follow at Theswisshemp.com to ensure the privacy, confidentiality of communication and legal protection of our clients.

Theswisshemp.com regularly updates this policy as operations or services change or develop. For this reason, we encourage you to periodically review the latest statement.

The important basic values for Theswisshemp.com include the confidentiality of customer data and communication, and the protection of customer privacy in all company operations. When handling our customers' personal data, we follow French legislation, orders and instructions from the authorities and good data processing practices.

Theswisshemp.com implements a high level of data protection. Personal, identification and location data are collected only for specific, predefined and lawful purposes and are not processed in a way that is incompatible with these purposes.

We protect the security of your personal information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you enter before it is sent to us.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of customer personal information. Our security procedures may require us to ask you for proof of identity before we can disclose your personal information to you.

We constantly train our staff on the principles of data processing and monitor the use of data by appropriate means.

General principles of customer data management :

The processing of personal data must always be justified for Theswisshemp.com. Theswisshemp.com has defined the purpose of the collection, handling and submission of personal data in the following section.

Theswisshemp.com processes only the customer data necessary for its operations, as defined in the purpose of use indicated in the file description for the customer register. We endeavour not to process incorrect, incomplete or obsolete data.

Processing of customer data is generally based on a relevant relationship, information received when using or registering for a service or your consent. We may also process your data for other purposes, for example at your request or where required by law. Your information may be processed within Theswisshemp.com. We encourage our customers to update their contact details regularly.

We record your conversations with our customer service department to verify a business transaction, to respond to your requests and to monitor and develop the quality of service.

Please note that as a customer of Theswisshemp.comYou have the right to check what data about you has been stored in our information systems, or that there is no data about you in our file. You may also refuse the use of your data in accordance with the relevant legislation. Inspection can be carried out once a year free of charge. The request for data inspection must be made with a signed document between Theswisshemp.com and you.

Collection, storage, retrieval and processing of personal data :

Register of data collected directly via the Theswisshemp.com:

Contact form

  • Data collected : email and message
  • Objective: Customer relationship management
  • Data retention : Database registration
  • Shelf life : 5 years
  • Access to data : The customer service of Theswisshemp.com
  • Is the data stored or processed outside the EU? No

Customer account creation

  • Data collected : last name, first name, address, telephone number, email address, date of birth, direct marketing information and consent, company contact information, company name, information provided by you, customer classification information, order, delivery, agreement and billing. We store what can be connected to you.
  • Objective: Order / Order tracking / Address / Returns / Credit notes / Loyalty management
  • Data retention : Database registration
  • Shelf life : Customer lifetime / Customers inactive for 2 years are deleted
  • Access to data : Logistics (partially, only data related to the processing and shipping of your order) / Marketing / Customer service
  • Is the data stored or processed outside the EU? No

Automatic registration to our newsletter

  • Data collected : email
  • Objective: email marketing
  • Data retention : in database
  • Shelf life : Customer lifetime / Customers inactive for 2 years are deleted
  • Access to data : the marketing department of Theswisshemp.com
  • Is the data stored or processed outside the EU? No

By placing your order and thus accepting our general terms and conditions of business, you automatically agree to receive our e-mails for marketing purposes, as long as these are in the general interest of the data controller. You can of course unsubscribe from our newsletter at any time by clicking on the unsubscribe link provided at the bottom of the mail or by contacting our customer service.

In accordance with the French law on information technology and civil liberties, you can exercise your right to access and rectify your personal data by contacting our customer service department.

Register of data transmitted to subcontractors via the services of Theswisshemp.com:

Mailgun

Nosto

Facebook

  • Provider information : https://www.facebook.com/
  • Provider location : United States
  • Objective: Login to your customer account on the site via your Facebook account
  • Is the data stored or processed outside the EU? Yes
  • Provider's RGPD Charter : https://fr-fr.facebook.com/privacy/explanation

Google Analytics

Google Adwords

The Post Office

  • Provider information : http://www.laposte.fr
  • Provider location : Farnce
  • Objective: Delivery of your orders in France and in Europe
  • Is the data stored or processed outside the EU? No

Sending and sharing data :

Theswisshemp.com may only submit your data to third parties in accordance with the applicable legislation. We submit information on request to authorities, e.g. the police and security authorities, and other authorities for the purposes specified by the legislation.

Customer information is an important part of our business and we are not in the business of selling it. We share this information only as described above and for the purposes described in this privacy policy with Theswisshemp.com control and are either subject to this Privacy Policy or have rules that are at least as protective as those described in this Privacy Policy.

In addition, we may subcontract your data to subcontractors, in which case we will ensure that the confidentiality of the data is maintained, and we will also be responsible for data management in this case. If we process your data outside the EU region, we will protect your data by ensuring that the processor guarantees appropriate data processing.

Processing of identification and location data related to electronic communication :

Theswisshemp.com treats all data and messages created during communication as confidential. Our staff is bound by an obligation of secrecy and a prohibition on using confidential messages or other confidential information. When communication takes place via a network, it always leaves a trace. These network traces are called identification data if they can be connected to a person. Network traces are created, for example, when making telephone calls, sending e-mails and SMS and surfing the Internet, and may contain information about the callers, the connection route or routing, the data transfer protocol used, the event and the terminals used or their location.

Theswisshemp.com manages the identification and location information of the communication in accordance with applicable law for the purposes of, for example, the implementation and use of the services, billing and technical development and our marketing activities. The data may also be used for billing other service providers to the extent necessary.

Theswisshemp.com can also handle identification data in the event of misuse, data security breaches and fault repair.

In all of the above situations, we only process identification and location data to the extent necessary to accomplish a certain specific task.

Use of location data :

A true location method where another person can track the whereabouts of another person requires the consent of the person to be located. The customer may not be located at all if he/she refuses geolocation services.

If we submit location information to location service providers, we ensure by appropriate means that there is consent from the person to be located.

Persons authorised to manage identification and location data :

Only specific people at Theswisshemp.com whose work requires access to identification and location data, may process these data.

In practice, authorisation is only granted to persons performing tasks related to billing, maintenance or development of communication networks or services, prevention and investigation of abuse, customer service and marketing. Persons entitled to handle data may only handle it to the extent required to perform individual tasks.

Duration of processing of identification and location data and storage of data :

We process identification and location data for as long as necessary for billing, technical development, troubleshooting, marketing, investigation of misuse or data security purposes. However, the handling takes place only to the extent required by the actions and without unduly compromising the confidentiality of a message and the protection of privacy.

We store the required billing data for at least one year from the due date of the invoice and for a period not exceeding three years from the due date of the invoice, unless the data needs to be retained for a longer period. Otherwise, data shall be stored to the extent permitted and required by the relevant legislation.

Tracking visits to our online shop:

We also collect data about visits to websites. This data includes the IP address and corresponding DNS name, the organisation that registered the IP address, the name and address of the page visited, the time the page was loaded and the type of browser.

Please note that the IP address is an identification required for the operation of the Internet, used to direct messages transmitted over the Internet to the appropriate locations. As a rule, the IP address is not connected to the person using the computer, but it can be connected to the organisation that registered the IP address. The IP address connection can be established at the request of the authorities.

Cookie management :

As a customer of Theswisshemp.com You can visit our site anonymously. However, like most websites, we use cookie technology. When you view our website, the cookie sets a random number for the browser that does not indicate its identity. Cookies help Theswisshemp.com to determine which sections of its websites are most popular, where visitors go and how long they stay. The data is used to implement and develop services and target advertisements on the websites.

You can prevent the cookie from being stored by changing your browser settings. In some cases, prevention may slow down or make it impossible to navigate the pages or website.

Data security :

We ensure the security of our service data using methods commensurate with the severity and sophistication of the threats and the cost.

Theswisshemp.com takes care to perform actions to prevent data security breaches or to eliminate disruptions that affect data security. In addition, we use all means to ensure that the confidentiality of messages or the protection of privacy is not unduly compromised when performing the above actions.

We provide information about data security actions of our services and other data security issues through appropriate channels, such as our website or customer newsletters.

In order to prevent data security breaches and eliminate disruptions to data security, we may, among other things, prevent the receipt of electronic messages, remove viruses and other malicious software from messages and take other comparable technical measures to the extent permitted and required by the relevant legislation. We use physical, administrative and technical safeguards to keep messages and identification data transmitted over the communication network secret. These actions reduce the risk of your data being disclosed to third parties and prevent misuse or other unauthorised access. Some of our services also use standardised encryption methods.

Please note that as a user of Theswisshemp.com You should also use the most appropriate methods to ensure your own data security. We encourage you to store and use our services and your terminals with care and control, for example by using secure codes and unique passwords, and to use sufficient anti-virus and firewall services and keep them and the operating system updated.

Customer communication and direct marketing :

Theswisshemp.com sends customer messages about its products and services to its customers.

Theswisshemp.com also sends direct marketing messages (notion of legitimate interest) in electronic format to all customers registered on the website. You have the right to prohibit Theswisshemp.com to send direct marketing messages. You can opt-out of marketing by following the instructions included in the direct marketing message (unsubscribe link), via your customer account or by contacting our customer service.