Shipping, Payment and Cancellation

We ship our products to Switzerland and almost all European countries (France, United Kingdom, Spain, Italy,...)

As soon as a parcel is handed over to our logistics partner, you will receive the tracking number with the delivery confirmation by email. This allows you to track the status of your parcel on the online portal.

No, the customs fees are paid directly by our company. You don't have to pay anything when you receive the package.

No, the name of the site and the contents of the package are not mentioned.

Once your package is sent to our logistics partner, the delivery time will be:

Switzerland and Leichstenstein: 1 à 2 working days.

France, Germany, Austria, Luxembourg, Italy: 3 à 15 working days

Spain, Portugal, Ireland and other European countries: 5 à 18 working days.

When you receive a shipment confirmation email with the tracking number, and you click on it, it is possible that it is not yet active.

Tracking is always activated at the end of the day, while the carrier scans all the parcels.

So there is no need to worry!
If the tracking remains inactive for at least three days, please contact customer service at [email protected] for more information.

Don't worry, it can happen that our carrier doesn't scan your package right away.

It may therefore take 3 to 5 working days for the parcel to move on. If, after this time, the parcel is still not moving, please contact us at [email protected].

This can happen, don't worry. Just contact us via our contact form below:

Our customer service team will help you find a solution to get your parcel to you

In some cases, we can send your order in several packages. We will notify you in advance and send you the tracking numbers if there are several.

We offer the following payment methods:

  • Credit cards (Visa, MasterCard, American Express).
  • Twints (only available in Switzerland).
  • Payment in cash on site.

You must be at least 18 years old to order products from our site.

Your credit card number is directed to the payment servers, your payment is made directly in a secure environment without passing through the theswisshemp.comThis ensures that your credit card numbers are known only to our banking partner.

You then have three (3) working days to notify us of the error.

In the event of a shipping error for which we are responsible, we will offer compensation on a case-by-case basis.

Yes, you can cancel/change your order if it has not been shipped.