Terms of Sales

Using our store and purchasing products or services on it automatically confirms that you accept our general conditions of sale and use and that you confirm that you are at least 18 years old.

1. Price

  • The prices indicated on our site are in Swiss Franc (CHF) And Euro (€)
  • The price indicated on the product sheets does not include shipping costs. delivery .
  • We may change the price without notice.

2. Registration (Customer account)

  • You must create a customer account in order to place orders on our site securely.
  • You are solely responsible for the accuracy and completeness of the data you provide when registering on the site.
  • If necessary, you will inform us of any changes to the data provided by updating the profile as soon as possible.
  • When registering, you must choose a password that will allow you to use our site. This password is strictly confidential. It must not be disclosed to third parties.
  • You are solely responsible for the use, storage and security of your password.
  • If you know or suspect that a third party has access to your password, please notify us immediately.

3. Shipping

  • Your order will be shipped within 24-48 hours of receiving payment. Once your order has been shipped, you will receive an email with your tracking number.
  • Your order will be delivered to the delivery address indicated on the order.
  • We send your order by priority shipping with Or without tracking number (without tracking number only for Switzerland).
  • Your order may be shipped in several packages.
  • Delivery for the French Overseas Territories is not available.

4. Return

  • In the unlikely event that you are not satisfied with the quality of our products, you may return the goods, at your expense.
  • You must contact us within 7 days from the date of receipt by sending an email to contact@theswisshemp.com. By giving us your order number and describing the reasons why you wish to return the goods.
  • Returned items will be checked for defects and will either be replaced or refunded as a voucher if a defect is identified.
  • Attention: If an item has been used/opened we cannot accept returns.
  • Here is the address of our company if you wish to return the goods:
    1 ZA on the Jura
    25690 Avoudrey
  • 5. Payment

We offer the payment method below:

  • Credit cards (Visa, MasterCard, American Express).
  • Bank transfer.
  • Twints (only available in Switzerland).

6. Shipping error

  • You are required to check the order immediately upon receipt.
  • You then have three (3) working days to notify us of the error. We advise you to take a photo of the UNOPENED vacuum bag to avoid any dispute.
  • In the event of a shipping error attributable to us, we will offer a compensation solution on a case-by-case basis.

7. Your responsibility

  • Please be reminded that we are not authorized to provide medical advice or diagnosis. We advise you to consult your doctor before starting to consume products containing CBD.
  • We advise you to inquire about the laws regarding THC levels in your country of delivery.

You accept responsibility for:

  • Bodily damage,
  • Damages and interests,
  • Punitive measures,
  • Loss of profits or income,
  • Loss of property that may result from the purchase, use or misuse of a product.
  • Any illegal purchases in your country.

8. Privacy Policy

Please read our page carefully on Privacy Policy

9. Changes to our terms and conditions

  • We may change (update) our terms and conditions from time to time. We will notify you of any changes by posting the new privacy policy on this page.
  • Please review this page when using our service.
  • We advise you to consult this privacy policy regularly to be aware of any possible modifications. Changes to this Privacy Policy are effective when posted on this page.

10. Customer service

For any further information, please contact us by email on contact@theswisshemp.com.

11. Preamble

The seller is a publisher of products and services of CBD-based products with a level of less than 0.2% THC marketed through its website (https://theswisshemp.com/). The list and description of the goods and services offered by the company can be consulted on the aforementioned site as well as its open pages.